FAQ

Creating an account at Cleobetra Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide basic information including your email address, create a password, and enter personal details like your name and date of birth. Make sure to use accurate information as this will be verified during the KYC process when you request your first withdrawal. After completing the registration form, you'll need to verify your email address by clicking on the link sent to your inbox. Once verified, your account is active and ready to use. The entire process typically takes less than five minutes, and you'll be able to claim your welcome bonus and start playing immediately after making your first deposit.

Cleobetra Casino offers a wide range of secure payment options to accommodate players from various regions. For traditional banking methods, we accept Visa, MasterCard, Bank Transfer, Interac, Neosurf, PaySafeCard, Skrill, Neteller, MuchBetter, Mifinity, and CashtoCode. For cryptocurrency enthusiasts, we support Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Ripple (XRP), Dogecoin (DOGE), Cardano (ADA), and Tether (USDT). Our casino accepts multiple currencies including USD, EUR, CAD, AUD, NZD, and BRL, along with all supported cryptocurrencies. All transactions are protected with advanced encryption technology to ensure your financial information remains secure. Deposit minimums vary by method but typically start at $10 or equivalent, while withdrawal minimums and processing times also vary by payment method.

Cleobetra Casino offers new players an exciting welcome package worth up to $1,000 plus 350 Free Spins. This generous offer is split across your first three deposits. To claim this bonus, simply register a new account and make a qualifying deposit of at least $10. The welcome bonus is automatically applied to your account, but you can also contact customer support if you encounter any issues. The bonus comes with a 35x wagering requirement, which means you'll need to play through the bonus amount 35 times before withdrawing any associated winnings. It's important to note that different games contribute differently toward meeting wagering requirements, with slots typically contributing 100%. The welcome package has a validity period, so be sure to use your bonus funds and free spins within the specified timeframe. Always review the full terms and conditions before claiming any bonus to understand the requirements fully.

At Cleobetra Casino, all bonuses come with a standard 35x wagering requirement unless otherwise specified in the promotion's terms. This means you must bet the bonus amount 35 times before you can withdraw any winnings associated with the bonus funds. For example, if you receive a $100 bonus, you'll need to place wagers totaling $3,500 before requesting a withdrawal. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute between 5-20%, and some games may not contribute at all. It's important to note that there's usually a maximum bet limit when playing with bonus funds (typically $5 or currency equivalent). Wagering requirements must be completed within the specified timeframe (usually 30 days for deposit bonuses and 7 days for free spins). Always check the specific terms of each promotion, as special offers may have different wagering conditions.

Withdrawal processing times at Cleobetra Casino vary depending on your chosen payment method. After you submit a withdrawal request, our team conducts a security review that typically takes up to 24 hours. Once approved, e-wallet withdrawals (Skrill, Neteller, MuchBetter, Mifinity) are usually processed instantly, with funds appearing in your account within minutes to a few hours. Cryptocurrency withdrawals (Bitcoin, Ethereum, etc.) are also processed quickly, typically within 1-3 hours after approval. Bank transfers and card withdrawals take longer, usually 3-5 business days to reach your account after our processing. For first-time withdrawals, you'll need to complete our verification process (KYC), which may add some time to your initial withdrawal. We recommend using e-wallets or cryptocurrencies for the fastest withdrawal times. The minimum withdrawal amount is $20 for most methods, and there may be maximum limits depending on your account level and chosen payment method.

Cleobetra Casino offers an extensive collection of over 3,000 games from 70+ leading software providers. Our slot selection includes popular titles from Playtech, NetEnt, Microgaming, Pragmatic Play, and many others, featuring everything from classic fruit machines to the latest video slots with innovative features. Fans of table games can enjoy multiple variations of blackjack, roulette, baccarat, and poker. Our live casino section, powered primarily by Evolution Gaming and Ezugi, offers an authentic casino experience with professional dealers streaming in real-time. We also feature specialty games like bingo, keno, and scratch cards for those looking for something different. Sports enthusiasts can enjoy our collection of sports-themed slots like Football Fans and Football Rules. New games are added regularly, so there's always something fresh to explore. All games are optimized for both desktop and mobile play, ensuring a seamless gaming experience across all devices.

Yes, Cleobetra Casino is fully optimized for mobile play, offering a seamless gaming experience across all devices. You can access our platform directly through your mobile browser without downloading any apps – simply visit our website on your smartphone or tablet. Our mobile casino is compatible with iOS, Android, and Windows devices, automatically adapting to your screen size for optimal gameplay. The mobile version includes all the features available on desktop, including account registration, deposits and withdrawals, claiming bonuses, and accessing customer support. Nearly all of our 3,000+ games are mobile-compatible, including slots, table games, and live dealer options. The mobile platform uses HTML5 technology, ensuring fast loading times and smooth gameplay even on slower connections. You'll also receive the same promotions and bonuses on mobile as you would on desktop, with no features restricted for mobile users.

The verification (KYC) process at Cleobetra Casino is a standard security procedure required before processing your first withdrawal. This process helps us comply with regulatory requirements and protect your account from unauthorized access. When you request your first withdrawal, you'll be asked to provide documents that verify your identity, address, and payment method. For identity verification, you'll need to submit a clear copy of your government-issued ID (passport, driver's license, or national ID card). For address verification, you'll need to provide a utility bill, bank statement, or official government letter dated within the last three months. If you're using a credit/debit card, you'll need to provide images showing the first six and last four digits of your card (cover the middle digits for security). All documents can be uploaded directly through your account portal in the 'Verification' section. Our team typically processes verification documents within 24 hours, and you'll receive an email confirmation once your account is fully verified.

Cleobetra Casino is committed to promoting responsible gambling and offers several tools to help you maintain control over your gaming activity. You can set deposit limits on a daily, weekly, or monthly basis directly from your account settings, restricting how much you can fund your account within those timeframes. We also provide session time limits that notify you when you've been playing for a specific period. If you need a short break, our time-out feature allows you to temporarily suspend your account for 24 hours, 7 days, or 30 days. For those who need a longer break, we offer a self-exclusion option that closes your account for a minimum of six months. All players have access to a self-assessment test to evaluate their gambling habits. We also display reality checks during gameplay, reminding you how long you've been playing and your current balance. Our customer support team is trained to provide information about external gambling support organizations if you need additional help. You can access all these tools through the 'Responsible Gambling' section of your account.

At Cleobetra Casino, we implement industry-leading security measures to protect your personal and financial information. All data transmitted between your device and our servers is secured using 256-bit SSL encryption technology, the same level of security used by major financial institutions. We maintain strict data protection policies that comply with international privacy standards and regulations. Your financial transactions are processed through secure payment gateways with additional fraud prevention measures. We store personal information on secure servers protected by advanced firewalls and intrusion detection systems. Our privacy policy clearly outlines how we collect, use, and store your data, and we never share your personal information with unauthorized third parties. We conduct regular security audits and updates to address any potential vulnerabilities. Additionally, we employ a dedicated security team that monitors our systems 24/7 for any suspicious activities. For added account security, we recommend enabling two-factor authentication (2FA) available in your account settings.

Cleobetra Casino partners with over 70 leading software providers to deliver a diverse and high-quality game library. Our collection includes titles from industry giants like Playtech, NetEnt, Microgaming, and Pragmatic Play, known for their exceptional graphics and innovative features. For live casino enthusiasts, we offer games from Evolution Gaming and Ezugi, providing an authentic live dealer experience. We also feature games from cutting-edge developers like Yggdrasil, NoLimit City, and Hacksaw Gaming, known for their unique gameplay mechanics. Our slots selection includes titles from Big Time Gaming, featuring their popular Megaways™ engine, along with games from Red Tiger, Quickspin, and Play'n GO. For players who enjoy table games, we offer titles from Felt Games, Relax Gaming, and others. We regularly add new providers to our roster, ensuring our game library stays fresh and exciting. All providers are licensed and regularly audited to ensure fair gameplay and random outcomes, giving you peace of mind while enjoying your favorite games.

Cleobetra Casino offers 24/7 customer support through multiple channels to ensure you can always get help when needed. Our live chat feature, available directly on our website, is the quickest way to connect with a support agent, with typical response times under one minute. For less urgent inquiries or more detailed questions, you can email us at support@cleobetra.com, and we aim to respond within 24 hours. We also maintain an extensive FAQ section on our website that addresses common questions and provides immediate answers to many issues. Our support team is fluent in multiple languages, including English, German, French, Spanish, Portuguese, and Russian, ensuring clear communication regardless of your preferred language. Before contacting support, we recommend checking our FAQ section as many common questions are already answered there. When reaching out, having your account details and specific information about your query ready will help us assist you more efficiently. Our support team is trained to handle all types of inquiries, from technical issues to bonus questions, account verification, and responsible gambling concerns.

Cleobetra Casino accepts a wide range of currencies to accommodate players from different regions around the world. For fiat currencies, we accept US Dollars (USD), Euros (EUR), Canadian Dollars (CAD), Australian Dollars (AUD), New Zealand Dollars (NZD), and Brazilian Real (BRL). For cryptocurrency users, we support Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Tether (USDT), and more. When you register, you'll select your preferred currency, which will be the denomination for all your transactions and gameplay. Please note that once you've selected a currency for your account, it cannot be changed later. If you deposit in a currency different from your account currency, a conversion will take place using the current exchange rate, which may include a small conversion fee. Having multiple currency options allows you to play in your local currency, avoiding unnecessary conversion fees from your bank or payment provider.